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Almost all orders are provisioned automatically within a minute of payment confirmation. You'll see your server appear in your dashboard with its IP address, root credentials, and management controls as soon as it's ready.

We accept cryptocurrency payments (BTC, ETH, USDT, and more) directly at checkout, plus a wallet balance system — top up once and renewals deduct automatically without repeating checkout each cycle.

Each tier runs on a different processor family: Bronze on Intel Xeon, Silver on AMD Ryzen, and Gold on Intel Core i9. Within each tier there are multiple sizes, so you can pick the CPU family that suits your workload and then scale RAM/NVMe/vCPU from there. See the pricing page for full specs.

Location is fixed for the lifetime of a server since it determines the physical infrastructure. You can reinstall your server with a different operating system at any time from the server management page — this wipes the disk, so back up first.

If a renewal payment or wallet deduction fails, your server enters a short grace period during which you can top up or pay manually from your dashboard. After the grace period, the server is suspended, and eventually terminated if payment still hasn't been received — see our Terms of Service for details.

Refunds are available in specific cases like technical failures on our end, billing errors, or SLA breaches. Since provisioning is instant and automatic, we don't offer general refunds after a server has been created. Full details are in our Refund Policy.

Open a ticket from your dashboard — every ticket goes to our own support team, not a bot. You can also reach us through the Contact page for general questions before you sign up.

Yes, DDoS protection is included on every plan at every tier at no extra cost.